Refund policy

Last updated: August 22, 2026

PRE-ORDER POLICY

Afterimage Archives releases products in limited numbered runs called
Entries. Every Entry is sold as a pre-order. Nothing is manufactured
speculatively — your order funds the run. Please read before ordering.

ENTRY TERMS

Each Entry has its own order threshold, funding deadline, and shipping
window. These are listed below and on that Entry's product page. Entries
are never removed from this list, so the terms that applied to your order
remain on record after the Entry closes.

  ENTRY 001 — The Backrooms Bracelet
  Opened: August 18, 2026
  Order threshold: 34
  Funding deadline: October 15, 2026
    Shipping window: 7–8 weeks after threshold is reached (estimate)

HOW A RUN WORKS

An Entry goes into production when its order threshold is reached. You're
charged at checkout. Production is placed within 2 business days of the
threshold order, and items ship within that Entry's stated shipping
window. Manufacturing and freight timelines are estimates, not
guarantees.

If an Entry does not reach its threshold by its funding deadline, every
order for that Entry is refunded in full, automatically. You don't have to
ask.

CANCELLATIONS

Cancel for a full refund any time before your order ships, including after
production has begun. Email afterimagearchives@gmail.com with your order
number.

Refunds are issued to the original payment method within 7 business days.
Your bank or card issuer may take an additional 5-10 business days to post
the credit to your account. That part is outside our control.

IF THE TIMELINE SLIPS

If we can't ship within the stated window, we'll email you a revised date
and the option to cancel for a full refund. If you don't respond, we cancel
and refund you automatically. You will never be left holding an order you
didn't agree to wait for.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, defective, or significantly different from
what was described, email afterimagearchives@gmail.com within 7 days of
delivery with photos. We will replace or refund at no cost to you.

WRONG ITEM OR MISSING PARTS

If your order arrives incomplete or incorrect, contact us within 7 days of
delivery and we will make it right.

LOST OR STOLEN PACKAGES

If tracking shows your order as delivered but you did not receive it, email
us within 7 days of the delivery scan. If tracking stops updating for more
than 10 business days, email us and we will open a carrier trace. We will
replace or refund confirmed lost shipments at no cost to you, one time per
order. Repeated claims on the same address may require a signature-confirmed
reshipment.

GENERAL RETURNS

Entries are limited runs. We don't accept returns for personal preference —
sizing, change of mind — after delivery. Sizing and measurements are listed
on each Entry's product page. Please check your measurement before ordering.

CONTACT

afterimagearchives@gmail.com. We respond within 2-3 business days.